At KalVera Skincare, we are so confident that you will love our products we offer a 30-day money back guarantee. If you are not satisfied with your purchase within 30 days, please call us at 833-KalVera (525-8372) or contact us at info@KalVeraskincare.com and we will arrange for the returning of the product and the issuing of a full product refund. Shipping and return shipping will not be refunded.  For damaged, defective, or incorrect products please contact us at info@KalVeraskincare.com and we will address your individual needs. For exchanges due to damage or defect, KalVera Skincare will pay the return shipping as well as the new shipping on the corrected product.