and Location Policies
Return / Refund Policy
All payments on services and treatments in our shop are non-refundable. If you weren’t pleased with your service, please reach out to us at firstname.lastname@example.org. We do not refund services, but want you to be 100% satisfied and will do everything we can to remedy this.
For products that are either unopened or minimally used, we accept exchanges for store credit within 14 days. Please note that if purchased online, return shipping is the customer's responsibility.
Lost or stolen cards cannot be replaced. Unused balances on gift cards cannot be redeemed for cash.
Cancellation / Reschedule Policy
Canceling / Rescheduling More Than 24 Hours From Your Appointment
You can cancel more than 24 hours before your appointment, no problem. Simply sign into your account and click on the appointment to “reschedule,” or text or call us at the location you're booked at. The phone numbers for every shop are on the Locations page.
Canceling / Rescheduling Within 24 Hours
Cancellations / Reschedules within 24 hours have a $90 fee. If you still want to cancel, sign into your account or call / text us at the location you're booked at so we can let your Skin Therapist know. If you reschedule your $90 fee will be applied to any service or product you select the day you come in.
We kindly ask that you arrive at least 5 minutes before your scheduled treatment so that you have time to check-in, wash your face if necessary, settle, and start your facial promptly.
If you’re running late, please give us a heads up by texting or calling the location you're booked at. We’ll do our best to accommodate you, whether that’s fitting you in for a shorter treatment, slotting you in for the next opening, or rescheduling you for another time.